Downloading and reading your e-ticket
Your e-ticket is your proof of purchase and the document you present when travelling. Here's how to get it and what to keep an eye on.
Updated 6 October 2026
What an e-ticket is
An e-ticket is the electronic record of your paid flight. Where a booking reference unlocks your reservation, the e-ticket confirms that the ticket was issued — it carries the 13-digit e-ticket number that airlines use when checking you in and reissuing tickets.
On SkyBook, booked itineraries show a Download button per segment. Tapping it generates a branded PDF ticket you can save or print.
What you'll find on the ticket
Check that the following details match your booking before you travel:
- Passenger name — exactly as shown on your ID or passport.
- Flight number and airline.
- Dates and times of departure and arrival.
- Departure and arrival airports and terminals.
- Seat number and cabin class.
- Baggage allowance.
- The 13-digit e-ticket number.
Keep a copy handy
Some destinations ask to see the e-ticket at immigration, and transfer desks often want it as proof when rebooking. Save the PDF to your phone or print a copy — the SkyBook app also keeps the last-viewed itinerary available offline, so you're covered when data is weak.
If you spot a discrepancy in your e-ticket, don't leave it to the airport. Message Customer Support and we'll help you get it corrected before you fly.
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